Every client has a dedicated support manager that will take care of any problems or
CloudCredit is often being updated to keep in track with the latest in security, speed and implement new functionality. These updates are managed with GitHub and we’ll help you get them on your server.
Support is available online via various communication channels – skype, email, our task system and more.
We’re using a dedicated task system to handle feature requests, bug reports and general inquiries on the system by our clients.
We are flexible and usually take action with as less hesitation as possible.
We’ll happily guide your employees through our system and answer any questions. Because of the simple and powerful interface much of the functionality can be learned “on the fly”. Training can be carried out by skype, email, online materials, or on-site.
Our technical support team and the programmers will happily show how to configure, implement and maintain CloudCredit. Training can be carried out by skype, email, online materials, or on-site.
The system allows for customized functionality depending on your needs. With our support staff and the programming team we’ll come up with a system best suited for your individual needs.
Any problems can be discussed and solved with our client task system or direct communication.
If the system needs your attention it can send out a warning message to let you know if anything goes unexpected.
To take some weight off your sholders, we can take care of domains, email accounts and security certificates.
If you choose to host your system on our servers, we’ll make sure it runs flawlessly and with guaranteed 99.9% uptime.